G2 Vendor Directory

Zuko Analytics vs. Fullview

A side-by-side comparison based on G2 review data.

MetricZuko Analytics

by Formisimo

Fullview

by Fullview

Overall rating4.74.7
Review count2016
Ease of use8.99.4
Ease of setup9.39.2
Quality of support9.68.9
Meets requirements9.09.7
NPS84.21052687.5
Small Business50.0%28.6%
Mid-Market30.0%57.1%
Enterprise20.0%14.3%
Total page views9087
Total LLM citations96227

Zuko Analytics

Zuko Analytics is a specialist form analytics and session replay platform operated by Formisimo Ltd. Zuko helps organisations understand where and why users abandon online forms and checkouts using field-level behavioural analytics, session replay and AI-powered analysis. Zuko replaced the original Formisimo analytics platform.

Pros

  • Ease of Use
  • Customer Support
  • Analytics
  • Features
  • Easy Setup
  • Insights

Fullview

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket.

Pros

  • Easy Setup
  • Session Replay
  • Setup Ease
  • Customer Engagement