Zoho TeamInbox vs. Kayako
A side-by-side comparison based on G2 review data.
| Metric | Zoho TeamInbox | Kayako |
|---|---|---|
| Overall rating | 4.2 | 4.0 |
| Review count | 13 | 226 |
| Ease of use | 8.9 | 8.6 |
| Ease of setup | 8.8 | 8.3 |
| Quality of support | 8.0 | 8.3 |
| Meets requirements | 8.8 | 8.4 |
| NPS | 53.846154 | 35.714286 |
| Small Business | 76.9% | 54.8% |
| Mid-Market | 15.4% | 35.2% |
| Enterprise | 7.7% | 10.0% |
| Total page views | 80 | 319 |
| Total LLM citations | 436 | 6,628 |
Zoho TeamInbox
A shared inbox tool for team collaboration and transparency. Zoho TeamInbox aims at making group email conversations transparent within a team. Send and receive group emails, delegate owners to conversations, conduct internal discussions, co-author emails with team, manage your inbox efficiently—all under a single roof. Zoho TeamInbox is a single tool for communication outside the team and collaboration within the team.
- Communication
- Team Collaboration
- Easy Setup
- Integrations
- Interaction
- Easy Integrations
Kayako
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.
- AI Assistance
- AI Efficiency
- Helpful
- AI Technology
- Automated Responses
- Response Time