Yespo Оmnichannel CDP vs. Planhat

Yespo is an AI-powered omnichannel customer data platform (CDP) that helps ecommerce brands grow revenue by turning customer data into personalized, high-performing campaigns that drive measurable results across every channel. Yespo brings customer data from websites, mobile apps, offline touchpoints, and direct channels into a single customer profile, enabling precise segmentation and personalization across all communications to increase engagement and conversions. More than 4,000 brands in 76 countries, including 500 enterprise companies, rely on Yespo to scale their ecommerce growth.

Planhat is an agentic customer platform, built to give humans and AI agents the full context they need to drive exceptional customer outcomes. Commercial teams at B2B enterprises use Planhat to automate workflows across the entire customer lifecycle, from onboarding and expansion to renewals and scaled customer success, turning better outcomes into revenue growth and enduring profitability. The platform spans three solutions; a category-leading Customer Success Platform (CSP), a comprehensive CRM system, and most recently, an AI-native Professional Services Automation (PSA) offering.