Xurrent IMR vs. Resolve AI
A side-by-side comparison based on G2 review data.
| Metric | Xurrent IMR | Resolve AI |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 202 | 67 |
| Ease of use | 9.0 | 8.7 |
| Ease of setup | 9.0 | 8.8 |
| Quality of support | 9.2 | 8.9 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 71.144279 | 53.125 |
| Small Business | 28.2% | 68.7% |
| Mid-Market | 48.5% | 29.9% |
| Enterprise | 23.3% | 1.5% |
| Total page views | 626 | 233 |
| Total LLM citations | 1,502 | 544 |
Xurrent IMR
Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow.
- Alert Management
- Ease of Use
- Integrations
- Customer Support
- User Interface
- Intuitive
Resolve AI
Resolve AI is an AI-powered service desk built for Teams & Slack that resolves employee issues autonomously using agentic AI, reducing tickets and improving productivity.