G2 Vendor Directory

Hero vs. Retell AI

A side-by-side comparison based on G2 review data.

MetricHero

by Vivun Inc.

Retell AI

by Retell AI

Overall rating5.04.8
Review count102,640
Ease of use9.49.1
Ease of setup9.89.0
Quality of support10.08.6
Meets requirements9.09.2
NPS10092.739778
Small Business0.0%85.9%
Mid-Market33.3%14.1%
Enterprise66.7%0.0%
Total page views3704,705
Total LLM citations45268,798

Hero

Vivun's AI Sales Teammate, Hero, works alongside sellers before, during, and after customer conversations, helping them prepare with the right context, respond confidently in real time, and preserve momentum through immediate follow-through. Every deal comes down to a handful of critical moments. A question you didn't anticipate. A conversation that shifts direction. A follow-up that can't wait. Vivun shows up inside those moments, not after them, so sellers can perform when the outcome is still undecided.

Pros

  • Time-saving
  • Simple
  • Easy Setup
  • Integrations
  • Ease of Use
  • Customer Support

Retell AI

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person.

Pros

  • Ease of Use
  • Helpful
  • User Interface
  • Integrations
  • Simple
  • Easy Integrations