G2 Vendor Directory

VividCharts for ServiceNow vs. PagerDuty

A side-by-side comparison based on G2 review data.

MetricVividCharts for ServiceNow

by VividCharts

PagerDuty

by PagerDuty

Overall rating4.74.5
Review count16978
Ease of use9.38.8
Ease of setup8.38.5
Quality of support9.89.0
Meets requirements9.69.2
NPS90.90909167.573222
Small Business18.8%19.2%
Mid-Market31.3%43.1%
Enterprise50.0%37.7%
Total page views92,896
Total LLM citations220,596

VividCharts for ServiceNow

Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take?

Pros

    PagerDuty

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights.

    Pros

    • Alert Notifications
    • Alerting System
    • Alert Management
    • Ease of Use
    • Easy Integrations
    • Integrations