G2 Vendor Directory

VividCharts for ServiceNow vs. LogicMonitor

A side-by-side comparison based on G2 review data.

MetricVividCharts for ServiceNow

by VividCharts

LogicMonitor

by LogicMonitor

Overall rating4.74.5
Review count16649
Ease of use9.38.8
Ease of setup8.38.8
Quality of support9.89.0
Meets requirements9.69.1
NPS90.90909170.439189
Small Business18.8%18.6%
Mid-Market31.3%52.0%
Enterprise50.0%29.4%
Total page views91,533
Total LLM citations216,589

VividCharts for ServiceNow

Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take?

Pros

    LogicMonitor

    LogicMonitor is an AI-first observability platform that helps enterprises protect revenue, brand reputation, and customer experience in a digital-first world. As every customer interaction depends on application and infrastructure performance, downtime is more than an IT issue—it is a business risk. LogicMonitor eliminates blind spots across cloud, infrastructure, applications, and the Internet, giving IT teams unified visibility from user experience to code-level performance.

    Pros

    • Ease of Use
    • Monitoring
    • Implementation Ease
    • Customer Support
    • Comprehensive Monitoring
    • Insights