G2 Vendor Directory

VividCharts for ServiceNow vs. 3CLogic Cloud Call Center

A side-by-side comparison based on G2 review data.

MetricVividCharts for ServiceNow

by VividCharts

3CLogic Cloud Call Center

by 3CLogic

Overall rating4.74.5
Review count1650
Ease of use9.38.9
Ease of setup8.38.6
Quality of support9.89.3
Meets requirements9.69.1
NPS90.90909160.416667
Small Business18.8%24.0%
Mid-Market31.3%32.0%
Enterprise50.0%44.0%
Total page views9210
Total LLM citations2175

VividCharts for ServiceNow

Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take?

Pros

    3CLogic Cloud Call Center

    3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and

    Pros

    • Customer Support
    • Helpful
    • Positive Experience
    • Efficiency
    • Response Time
    • Ease of Use