G2 Vendor Directory

Vitel Global Cloud PBX vs. Ultatel

A side-by-side comparison based on G2 review data.

MetricVitel Global Cloud PBX

by Vitel Global Communications

Ultatel

by Ultatel

Overall rating4.24.7
Review count1654
Ease of use9.29.5
Ease of setup9.39.4
Quality of support8.99.6
Meets requirements8.89.5
NPS43.7579.62963
Small Business31.3%74.1%
Mid-Market56.3%24.1%
Enterprise12.5%1.9%
Total page views921,061
Total LLM citations811,833

Vitel Global Cloud PBX

Vitel Global Cloud PBX is an AI-powered, cloud-based business phone system designed to enhance communication efficiency for organizations of all sizes. By integrating voice, video, messaging, and analytics into a unified platform, it enables seamless collaboration and improved customer engagement. This solution replaces traditional PBX setups with a scalable and reliable infrastructure, ensuring crystal-clear calls and real-time insights accessible from desktop, web, or mobile devices.

Pros

  • Calling Features

Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most.

Pros

  • Customer Support
  • Customer Service
  • Reliability
  • Helpful
  • Ease of Use
  • Call Recording