Visual Matrix PMS vs. HelloShift
A side-by-side comparison based on G2 review data.
| Metric | Visual Matrix PMS | HelloShift |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 10 | 18 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 7.1 | 9.6 |
| Quality of support | 9.3 | 9.0 |
| Meets requirements | 8.6 | 9.2 |
| NPS | 70 | 77.777778 |
| Small Business | 80.0% | 66.7% |
| Mid-Market | 10.0% | 27.8% |
| Enterprise | 10.0% | 5.6% |
| Total page views | 47 | 68 |
| Total LLM citations | 42 | 162 |
Visual Matrix PMS
More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating system to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS and an independent mobile operating platform (MOP) for use with Visual Matrix and most other PMS systems. Our PMS offers powerful features and key integrations that are easy to use, like revenue management with automated rate/discount tiering, a fully integrated channel manager, and a mobile app for tracking performance on the go.
HelloShift
HelloShift is an AI-powered hotel operations platform that replaces fragmented tools with one system for guest communications, housekeeping, staff collaboration, and contactless check-in. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises across Marriott, Hilton, Wyndham, and IHG portfolios. AI Voice answers calls 24/7 in 100+ languages, handling up to 85% of routine inquiries (per SoFLA Vacations case study) and booking rooms directly through PMS integration.