Verloop.io vs. Gupshup
A side-by-side comparison based on G2 review data.
| Metric | Verloop.io | Gupshup |
|---|---|---|
| Overall rating | 4.7 | 4.4 |
| Review count | 230 | 67 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 9.5 | 9.0 |
| Quality of support | 9.5 | 8.7 |
| Meets requirements | 9.4 | 9.1 |
| NPS | 83.628319 | 66.666667 |
| Small Business | 32.2% | 23.9% |
| Mid-Market | 48.7% | 46.3% |
| Enterprise | 19.1% | 29.9% |
| Total page views | 292 | 932 |
| Total LLM citations | 1,191 | 8,649 |
Verloop.io
Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages.
- Ease of Use
- Customer Support
- Helpful
- Automation
- Features
- Reporting
Gupshup
Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.
- Ease of Use
- Customer Support
- Helpful
- Easy Integrations
- Features
- Staff Support