Watermelon vs. Smartsupp
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Watermelon | Smartsupp |
|---|---|---|
| Avg. rating | 4.5 | 4.7 |
| Total reviews | 103 | 1,081 |
| Review growth (QoQ) | +200.0% | +114.3% |
| Products on G2 | 1 | 1 |
| Categories covered | 7 | 4 |
| Best category rank | #55 in Customer Communications Management | #11 in Live Chat |
| Small Business | 67.0% | 96.2% |
| Mid-Market | 28.2% | 3.2% |
| Enterprise | 4.9% | 0.7% |