Smartsupp vs. Lime Connect
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Smartsupp | Lime Connect |
|---|---|---|
| Avg. rating | 4.7 | 4.4 |
| Total reviews | 1,081 | 453 |
| Review growth (QoQ) | +114.3% | — |
| Products on G2 | 1 | 1 |
| Categories covered | 4 | 6 |
| Best category rank | #11 in Live Chat | #40 in WhatsApp Marketing |
| Small Business | 96.2% | 79.9% |
| Mid-Market | 3.2% | 15.5% |
| Enterprise | 0.7% | 4.6% |