Shelf vs. Guru
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Shelf | Guru |
|---|---|---|
| Avg. rating | 4.7 | 4.7 |
| Total reviews | 141 | 2,343 |
| Review growth (QoQ) | — | -73.3% |
| Products on G2 | 1 | 1 |
| Categories covered | 4 | 7 |
| Best category rank | #21 in Contact Center Knowledge Base | #2 in Insight Engines |
| Small Business | 14.9% | 13.9% |
| Mid-Market | 56.7% | 56.6% |
| Enterprise | 28.4% | 29.5% |