Ruby vs. Chat Metrics
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Ruby | Chat Metrics |
|---|---|---|
| Avg. rating | 3.8 | 4.8 |
| Total reviews | 12 | 21 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 1 |
| Categories covered | 2 | 1 |
| Best category rank | #9 in Virtual Receptionist Services | #8 in Managed Live Chat |
| Small Business | 81.8% | 42.9% |
| Mid-Market | 18.2% | 33.3% |
| Enterprise | 0.0% | 23.8% |