ProcedureFlow vs. Shelf
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | ProcedureFlow | Shelf |
|---|---|---|
| Avg. rating | 4.7 | 4.7 |
| Total reviews | 46 | 141 |
| Review growth (QoQ) | -100.0% | — |
| Products on G2 | 1 | 1 |
| Categories covered | 3 | 4 |
| Best category rank | #15 in Standard Operating Procedures | #21 in Contact Center Knowledge Base |
| Small Business | 23.9% | 14.9% |
| Mid-Market | 41.3% | 56.7% |
| Enterprise | 34.8% | 28.4% |