mHelpDesk vs. BigTime
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | mHelpDesk | BigTime |
|---|---|---|
| Avg. rating | 4.0 | 4.5 |
| Total reviews | 146 | 1,949 |
| Review growth (QoQ) | — | -16.9% |
| Products on G2 | 1 | 2 |
| Categories covered | 3 | 6 |
| Best category rank | #6 in Repair Shop | #3 in Professional Services Automation |
| Small Business | 43.8% | 74.4% |
| Mid-Market | 32.9% | 22.0% |
| Enterprise | 23.3% | 3.6% |