Element vs. Text Request
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Element | Text Request |
|---|---|---|
| Avg. rating | 4.2 | 4.6 |
| Total reviews | 43 | 970 |
| Review growth (QoQ) | -100.0% | -41.7% |
| Products on G2 | 1 | 1 |
| Categories covered | 2 | 4 |
| Best category rank | #19 in Frontline Worker Communication Platforms | #18 in Business Instant Messaging |
| Small Business | 63.4% | 65.4% |
| Mid-Market | 24.4% | 30.7% |
| Enterprise | 12.2% | 3.9% |