ClickHelp vs. SmartBear
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | ClickHelp | SmartBear |
|---|---|---|
| Avg. rating | 4.7 | 4.4 |
| Total reviews | 67 | 1,178 |
| Review growth (QoQ) | +100.0% | -33.3% |
| Products on G2 | 1 | 15 |
| Categories covered | 4 | 17 |
| Best category rank | #14 in Help Authoring Tool (HAT) | #4 in Service Virtualization |
| Small Business | 59.7% | 36.5% |
| Mid-Market | 32.8% | 36.4% |
| Enterprise | 7.5% | 27.1% |