Chat Metrics vs. Ruby
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Chat Metrics | Ruby |
|---|---|---|
| Avg. rating | 4.8 | 3.8 |
| Total reviews | 21 | 12 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 1 |
| Categories covered | 1 | 2 |
| Best category rank | #8 in Managed Live Chat | #9 in Virtual Receptionist Services |
| Small Business | 42.9% | 81.8% |
| Mid-Market | 33.3% | 18.2% |
| Enterprise | 23.8% | 0.0% |