Chat Metrics vs. Ngage Live Chat
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Chat Metrics | Ngage Live Chat |
|---|---|---|
| Avg. rating | 4.8 | 4.6 |
| Total reviews | 21 | 27 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 1 |
| Categories covered | 1 | 1 |
| Best category rank | #8 in Managed Live Chat | #4 in Managed Live Chat |
| Small Business | 42.9% | 96.0% |
| Mid-Market | 33.3% | 4.0% |
| Enterprise | 23.8% | 0.0% |