G2 Vendor Directory

UXArmy vs. Userback

A side-by-side comparison based on G2 review data.

MetricUXArmy

by UXArmy Pte Ltd

Userback

by Userback

Overall rating4.74.7
Review count131291
Ease of use9.39.4
Ease of setup9.59.4
Quality of support9.59.5
Meets requirements9.39.2
NPS8083.745583
Small Business64.9%88.8%
Mid-Market20.6%8.2%
Enterprise14.5%3.0%
Total page views163541
Total LLM citations3143,520

UXArmy

UXArmy is a powerful remote user research platform designed to get actionable user insights throughout the entire development cycle. Teams can run unmoderated usability tests, surveys, card sorting, tree testing, interviews and focus groups. Teams can test native mobile apps, live websites, prototypes, images, copies and videos. What sets UXArmy apart from most other remote user research platforms out there is recording of the “full testing experience” across both desktop and mobile devices, and native mobile app testing.

Pros

  • Research Efficiency
  • Ease of Use
  • User Interface
  • Reporting
  • Customer Support
  • Easy Setup

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.

Pros

  • Ease of Use
  • Feedback Management
  • Setup Ease
  • Features
  • Simple
  • Easy Setup