Upland ComSci vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Upland ComSci | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 24 | 1,366 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 0.0 | 9.0 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 70.833333 | 75.644917 |
| Small Business | 16.7% | 18.0% |
| Mid-Market | 66.7% | 60.9% |
| Enterprise | 16.7% | 21.1% |
| Total page views | 30 | 3,143 |
| Total LLM citations | 27 | 28,238 |
Upland ComSci
Upland ComSci helps enterprise organizations see the total cost of IT and related projects to refocus budgets and get more done. The solution equips customers around the world with the right data, visibility, and analytical capabilities to make smarter decisions. Customers love Upland ComSci for its informed IT financial planning, augmenting your team, orchestrating the full technology portfolio. Learn more at www.uplandsoftware.com/comsci/
- Ease of Use
- Time-saving
- Useful
- Asset Management
- Centralized Management
- Monitoring
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface