G2 Vendor Directory

Twilio Elastic SIP Trunking vs. VirtualPBX

A side-by-side comparison based on G2 review data.

MetricTwilio Elastic SIP Trunking

by Twilio

VirtualPBX

by VirtualPBX

Overall rating4.34.2
Review count1035
Ease of use8.48.5
Ease of setup7.17.6
Quality of support8.48.8
Meets requirements9.48.5
NPS5054.285714
Small Business50.0%97.1%
Mid-Market50.0%2.9%
Enterprise0.0%0.0%
Total page views86272
Total LLM citations776447

Twilio Elastic SIP Trunking

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

Pros

    VirtualPBX

    We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

    Pros

    • Customer Support
    • Helpful
    • Customer Service
    • Navigation Ease
    • Quick Setup
    • Efficiency