G2 Vendor Directory

Twilio Elastic SIP Trunking vs. Ultatel

A side-by-side comparison based on G2 review data.

MetricTwilio Elastic SIP Trunking

by Twilio

Ultatel

by Ultatel

Overall rating4.34.7
Review count1054
Ease of use8.49.5
Ease of setup7.19.4
Quality of support8.49.6
Meets requirements9.49.5
NPS5079.62963
Small Business50.0%74.1%
Mid-Market50.0%24.1%
Enterprise0.0%1.9%
Total page views861,061
Total LLM citations7761,833

Twilio Elastic SIP Trunking

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

Pros

    Ultatel

    Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most.

    Pros

    • Customer Support
    • Customer Service
    • Reliability
    • Helpful
    • Ease of Use
    • Call Recording