G2 Vendor Directory

Twilio Elastic SIP Trunking vs. Softphone.Pro

A side-by-side comparison based on G2 review data.

MetricTwilio Elastic SIP Trunking

by Twilio

Softphone.Pro

by Softphone.Pro

Overall rating4.34.6
Review count1066
Ease of use8.49.3
Ease of setup7.19.3
Quality of support8.48.6
Meets requirements9.49.3
NPS5078.461538
Small Business50.0%83.1%
Mid-Market50.0%16.9%
Enterprise0.0%0.0%
Total page views86162
Total LLM citations776475

Twilio Elastic SIP Trunking

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

Pros

    Softphone.Pro

    VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording.

    Pros

    • Easy Integration
    • Ease of Use
    • Easy Setup
    • Easy Implementation
    • Intuitive
    • User-Friendly