Thirdlane Connect vs. Realtime
A side-by-side comparison based on G2 review data.
| Metric | Thirdlane Connect | Realtime |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 27 | 41 |
| Ease of use | 8.9 | 9.8 |
| Ease of setup | 8.1 | 9.8 |
| Quality of support | 8.3 | 9.8 |
| Meets requirements | 8.6 | 9.8 |
| NPS | 42.857143 | 95 |
| Small Business | 47.8% | 17.1% |
| Mid-Market | 30.4% | 78.0% |
| Enterprise | 21.7% | 4.9% |
| Total page views | 360 | 61 |
| Total LLM citations | 92 | 29 |
Thirdlane Connect
Thirdlane Connect is a white-label team collaboration tool with voice, omnichannel messaging, and video for MSPs, service providers, and telecom resellers on Thirdlane’s multi-tenant UCaaS platform. Deliver branded calling, chat, and meetings across web, desktop, and mobile with APIs and CRM integrations.
- Ease of Use
- Easy Communication
- Reliability
- Intuitive
- Easy Setup
- Communication
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality