G2 Vendor Directory

TheySaid vs. Userback

A side-by-side comparison based on G2 review data.

MetricTheySaid

by Theysaid inc.

Userback

by Userback

Overall rating4.84.7
Review count92291
Ease of use9.59.4
Ease of setup9.79.4
Quality of support9.69.5
Meets requirements9.49.2
NPS89.13043583.745583
Small Business55.4%88.8%
Mid-Market33.7%8.2%
Enterprise10.9%3.0%
Total page views669541
Total LLM citations8083,520

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3.

Pros

  • Ease
  • Simple
  • Ease of Use
  • AI Integration
  • Insights Generation
  • Efficiency

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.

Pros

  • Ease of Use
  • Feedback Management
  • Setup Ease
  • Features
  • Simple
  • Easy Setup