G2 Vendor Directory

TheySaid vs. Optimal

A side-by-side comparison based on G2 review data.

MetricTheySaid

by Theysaid inc.

Optimal

by Optimal

Overall rating4.84.4
Review count9272
Ease of use9.59.0
Ease of setup9.79.0
Quality of support9.68.7
Meets requirements9.48.5
NPS89.13043561.111111
Small Business55.4%22.4%
Mid-Market33.7%38.8%
Enterprise10.9%38.8%
Total page views669509
Total LLM citations8081,121

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3.

Pros

  • Ease
  • Simple
  • Ease of Use
  • AI Integration
  • Insights Generation
  • Efficiency

Optimal

Optimal is a comprehensive user insights platform designed to support user research across the entire product development process. Tailored for enterprise organizations, Optimal helps teams make informed product decisions by connecting directly with users, from early discovery and concept validation to usability testing and post-launch optimization. The platform is particularly effective for cross-functional teams seeking to reduce development risk, align stakeholders, and deliver user-centered experiences at scale.

Pros

  • Ease of Use
  • Features
  • Analytics
  • Analysis Efficiency
  • Easy Setup
  • Survey Management