Techtonic Lift, Customer Success Operations vs. Winning by Design

Techtonic Lift provides fractional customer success operations services, such as Customer Success Platform (CSP) administration, CS Operations consulting, and interim CS leadership. As fractional ops hires, we are hands-on, boots-on-the-ground help for your SaaS company or startup. We advise, but we also configure, execute, and integrate whatever your company and your customers need at the time. Hang out with us for a month or a year, we are flexible and will gladly fill in the gaps until you are ready for your next (or your first!) full-time customer success ops hire.

Winning by Design is the leading growth advisory firm for scaling businesses. From diagnostic insights to system design and deployment, we work with the world’s most prominent brands to architect compounding growth. WbD advisors have mastered the Bowtie Data Model™, the SPICED™ Operating Model, and the GTM Model, having deployed revenue architecture across companies like Canva, Dropbox, Instructure, DocuSign, One Stream, and Five9. These advisors work with your team to help them avoid mistakes, see around corners, and build with confidence while operating at speed.