G2 Vendor Directory

Teamwork Desk vs. Gladly

A side-by-side comparison based on G2 review data.

MetricTeamwork Desk

by Teamwork

Gladly

by Gladly

Overall rating4.34.7
Review count581,113
Ease of use9.09.6
Ease of setup8.99.4
Quality of support8.99.5
Meets requirements9.09.4
NPS58.6206980.939227
Small Business70.7%22.4%
Mid-Market24.1%61.0%
Enterprise5.2%16.6%
Total page views911,767
Total LLM citations1798,425

Teamwork Desk

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

Pros

  • Features
  • Efficiency
  • Management Centralization
  • Automation
  • Ease of Use
  • Tracking Ease

Gladly

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Efficiency
  • Customer Support
  • Intuitive