G2 Vendor Directory

SurveyCTO vs. Pega Customer Engagement Suite

A side-by-side comparison based on G2 review data.

MetricSurveyCTO

by Dobility

Pega Customer Engagement Suite

by Pegasystems

Overall rating4.44.6
Review count6410
Ease of use8.68.7
Ease of setup8.89.2
Quality of support9.19.4
Meets requirements8.89.8
NPS65.07936580
Small Business43.5%50.0%
Mid-Market35.5%30.0%
Enterprise21.0%20.0%
Total page views396136
Total LLM citations1,830105

SurveyCTO

We are a secure, flexible data collection software platform built for high-quality data capture—wherever and however you work. Our history: Developed in 2012, SurveyCTO was designed to address the challenges associated with collecting high-quality data in the field: lack of data quality controls, unreliable internet, an inability to scale, and poor data security. Today, SurveyCTO is one of the world’s most powerful data collection software platforms.

Pros

  • Ease of Use
  • Ease of Creation
  • Templates
  • Flexibility
  • Customer Support
  • Time-saving

Pega Customer Engagement Suite

Pega's Customer Engagement Suite includes Pega Marketing to engage customers with real-time one-to-one marketing on any channel, Pega Sales Automation to intelligently guide sales professionals and streamline the sales process using AI, and Pega Customer Service to deliver end-to-end service across the entire customer journey. These applications leverage Pega’s proven AI via the Customer Decision Hub– our unified, always-on, customer brain.

Pros

  • Ease of Use
  • Decision Making
  • Journey Management
  • Customer Engagement
  • Workflows
  • Personalization