Surfaced vs. Birdeye
A side-by-side comparison based on G2 review data.
| Metric | Surfaced | Birdeye |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 12 | 4,288 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 8.8 | 9.2 |
| Quality of support | 9.9 | 9.5 |
| Meets requirements | 9.7 | 9.4 |
| NPS | 91.666667 | 84.183919 |
| Small Business | 100.0% | 46.5% |
| Mid-Market | 0.0% | 34.1% |
| Enterprise | 0.0% | 19.4% |
| Total page views | 25 | 19,539 |
| Total LLM citations | 6 | 127,824 |
Surfaced
Surfaced is an AI search visibility platform for generative engine optimization (GEO), also called answer engine optimization (AEO). It tracks how a brand shows up in AI-generated answers across 12 engines (ChatGPT, Google Gemini, Google AI Overviews, Google AI Mode, Google Search, Google News, Claude, Perplexity, DeepSeek, Grok, Mistral AI and Microsoft Copilot), shows which content gaps explain the result, and generates the content that closes them. Every paid plan comes with a dedicated AI visibility expert, so the software comes with a person attached.
Birdeye
Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX.
- Ease of Use
- Helpful
- Review Management
- Customer Support
- Features
- Reviews