Supremo vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Supremo | Freshservice |
|---|---|---|
| Overall rating | 4.0 | 4.6 |
| Review count | 25 | 1,366 |
| Ease of use | 8.4 | 9.3 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 8.0 | 9.1 |
| Meets requirements | 8.3 | 9.0 |
| NPS | 24 | 75.644917 |
| Small Business | 45.5% | 18.0% |
| Mid-Market | 27.3% | 60.9% |
| Enterprise | 27.3% | 21.1% |
| Total page views | 146 | 3,143 |
| Total LLM citations | 944 | 28,238 |
Supremo
Supremo is a remote support software for Windows, macOS, iOS, and Android combining RMM, Help Desk features, and AI-driven Behavioral Threat Detection into an all-in-one tool for IT teams, tech support operators, and MSP/MSSP. It requires zero configuration, with mobile connectivity included in each available plan. Users can take advantage of screen sharing to deliver remote support for immediate troubleshooting as well as scheduled, unattended maintenance.
- Remote Control
- Security Focus
- Time Efficiency
- Mobile Compatibility
- Ease of Use
- File Transfer
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface