Swell vs. UserVoice
A side-by-side comparison based on G2 review data.
| Metric | Swell | UserVoice |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 372 | 243 |
| Ease of use | 9.2 | 8.9 |
| Ease of setup | 9.0 | 8.7 |
| Quality of support | 9.3 | 9.2 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 70.087977 | 69.827586 |
| Small Business | 87.4% | 10.3% |
| Mid-Market | 12.1% | 61.3% |
| Enterprise | 0.5% | 28.4% |
| Total page views | 598 | 493 |
| Total LLM citations | 1,314 | 4,380 |
Swell
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
UserVoice
UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations.
- Feedback Management
- Ease of Use
- Feedback
- Helpful
- Customer Support
- Idea Management