Swell vs. Userback
A side-by-side comparison based on G2 review data.
| Metric | Swell | Userback |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 372 | 291 |
| Ease of use | 9.2 | 9.4 |
| Ease of setup | 9.0 | 9.4 |
| Quality of support | 9.3 | 9.5 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 70.087977 | 83.745583 |
| Small Business | 87.4% | 88.8% |
| Mid-Market | 12.1% | 8.2% |
| Enterprise | 0.5% | 3.0% |
| Total page views | 598 | 541 |
| Total LLM citations | 1,314 | 3,520 |
Swell
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
Userback
Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.
- Ease of Use
- Feedback Management
- Setup Ease
- Features
- Simple
- Easy Setup