Swell vs. Thematic
A side-by-side comparison based on G2 review data.
| Metric | Swell | Thematic |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 372 | 43 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 9.0 | 9.1 |
| Quality of support | 9.3 | 9.8 |
| Meets requirements | 9.2 | 9.4 |
| NPS | 70.087977 | 90.697674 |
| Small Business | 87.4% | 17.1% |
| Mid-Market | 12.1% | 31.7% |
| Enterprise | 0.5% | 51.2% |
| Total page views | 598 | 515 |
| Total LLM citations | 1,314 | 3,723 |
Swell
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
Thematic
Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it.
- Ease of Use
- Customer Support
- Insights Generation
- Effective
- User Interface
- Customer Insights