Swell vs. AskNicely
A side-by-side comparison based on G2 review data.
| Metric | Swell | AskNicely |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 372 | 1,051 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 9.0 | 9.3 |
| Quality of support | 9.3 | 9.5 |
| Meets requirements | 9.2 | 9.4 |
| NPS | 70.087977 | 88.058252 |
| Small Business | 87.4% | 43.2% |
| Mid-Market | 12.1% | 48.0% |
| Enterprise | 0.5% | 8.7% |
| Total page views | 598 | 714 |
| Total LLM citations | 1,314 | 3,950 |
Swell
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
AskNicely
AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day.
- Ease of Use
- Customer Support
- Customer Feedback
- Helpful
- Easy Setup
- Intuitive