Swell vs. Customer Experience Solutions
A side-by-side comparison based on G2 review data.
| Metric | Swell | Customer Experience Solutions |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 372 | 33 |
| Ease of use | 9.2 | 9.5 |
| Ease of setup | 9.0 | 9.7 |
| Quality of support | 9.3 | 9.3 |
| Meets requirements | 9.2 | 9.5 |
| NPS | 70.087977 | 78.125 |
| Small Business | 87.4% | 24.2% |
| Mid-Market | 12.1% | 39.4% |
| Enterprise | 0.5% | 36.4% |
| Total page views | 598 | 101 |
| Total LLM citations | 1,314 | 24 |
Swell
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
Customer Experience Solutions
Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM).