Snipe-IT vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Snipe-IT | Freshservice |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 27 | 1,366 |
| Ease of use | 9.6 | 9.3 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 8.8 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 73.076923 | 75.644917 |
| Small Business | 18.5% | 18.0% |
| Mid-Market | 66.7% | 60.9% |
| Enterprise | 14.8% | 21.1% |
| Total page views | 351 | 3,143 |
| Total LLM citations | 3,003 | 28,238 |
Snipe-IT
Snipe-IT is an open-source, web-based asset management system designed to help organizations efficiently track and manage their IT assets. It offers a user-friendly interface that allows businesses to monitor hardware, software licenses, and peripherals, ensuring accurate record-keeping and streamlined operations. By replacing traditional spreadsheets, Snipe-IT enhances asset visibility, reduces manual errors, and supports informed decision-making. Key Features and Functionality: - Asset Management: Monitor asset assignments, physical locations, and statuses with ease.
- Ease of Use
- Asset Management
- Product Quality
- Tracking
- Management
- User Interface
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface