SMTP.com vs. Customer.io
A side-by-side comparison based on G2 review data.
| Metric | SMTP.com | Customer.io |
|---|---|---|
| Overall rating | 3.3 | 4.4 |
| Review count | 42 | 990 |
| Ease of use | 7.7 | 8.5 |
| Ease of setup | 7.1 | 8.2 |
| Quality of support | 7.4 | 8.8 |
| Meets requirements | 7.7 | 8.8 |
| NPS | 16.666667 | 59.487179 |
| Small Business | 64.3% | 59.3% |
| Mid-Market | 33.3% | 37.4% |
| Enterprise | 2.4% | 3.2% |
| Total page views | 223 | 3,321 |
| Total LLM citations | 2,724 | 29,712 |
SMTP.com
SMTP’s relay service infrastructure can solve your delivery issues — quickly. We maximize the number of emails that reach recipients’ inboxes by using our own IP addresses and monitoring your emails for anti-SPAM compliance. By improving your deliverability you’ll see improved ROI. Engagement rates will increase and you can use your resources more efficiently - to get the highest return on every marketing dollar you spend.
Customer.io
Customer.io is the leading customer engagement platform for product-led organizations. Engage users based on real behavior and build stronger customer relationships across email, SMS, push, in-app, and webhooks. Now with an intuitive AI agent that handles the repetitive work, your team can focus on timing, strategy, and getting more impact from every message.
- Ease of Use
- Automation
- Features
- Helpful
- Customer Support
- Automation Efficiency