Eyerys vs. Zonka Feedback
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Zonka Feedback |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 23 | 85 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.1 | 9.3 |
| Quality of support | 9.8 | 9.5 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 95.652174 | 84.146341 |
| Small Business | 14.3% | 61.9% |
| Mid-Market | 28.6% | 32.1% |
| Enterprise | 57.1% | 6.0% |
| Total page views | 40 | 842 |
| Total LLM citations | 14 | 3,334 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth.
- Customer Support
- Helpful
- Ease of Use
- Improvement
- Easy Setup
- Data Management