Eyerys vs. Totango
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Totango |
|---|---|---|
| Overall rating | 4.8 | 4.3 |
| Review count | 23 | 1,150 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 9.1 | 7.8 |
| Quality of support | 9.8 | 8.6 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 95.652174 | 52.017544 |
| Small Business | 14.3% | 22.1% |
| Mid-Market | 28.6% | 57.2% |
| Enterprise | 57.1% | 20.7% |
| Total page views | 40 | 1,344 |
| Total LLM citations | 14 | 9,742 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Totango
Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology.
- Ease of Use
- Customer Support
- Helpful
- Customization
- Efficiency
- Intuitive