Eyerys vs. Forsta
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Forsta |
|---|---|---|
| Overall rating | 4.8 | 4.2 |
| Review count | 23 | 335 |
| Ease of use | 9.2 | 8.4 |
| Ease of setup | 9.1 | 8.5 |
| Quality of support | 9.8 | 8.4 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 95.652174 | 48.148148 |
| Small Business | 14.3% | 27.8% |
| Mid-Market | 28.6% | 43.4% |
| Enterprise | 57.1% | 28.7% |
| Total page views | 40 | 462 |
| Total LLM citations | 14 | 3,874 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Forsta
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth.
- Ease of Use
- Insights
- Efficiency Improvement
- Customization
- Integrations
- Data Analysis