Eyerys vs. Alchemer Feedback Platform
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Alchemer Feedback Platform |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 23 | 199 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 9.8 | 8.9 |
| Meets requirements | 9.3 | 9.2 |
| NPS | 95.652174 | 65.326633 |
| Small Business | 14.3% | 34.3% |
| Mid-Market | 28.6% | 37.4% |
| Enterprise | 57.1% | 28.3% |
| Total page views | 40 | 187 |
| Total LLM citations | 14 | 1,054 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Alchemer Feedback Platform
Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research.
- Ease of Use
- Customer Support
- Helpful
- Customizability
- Customization
- Flexibility