Site24x7 vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Site24x7 | Freshservice |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 479 | 1,366 |
| Ease of use | 9.0 | 9.3 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 77.61194 | 75.644917 |
| Small Business | 41.0% | 18.0% |
| Mid-Market | 45.8% | 60.9% |
| Enterprise | 13.2% | 21.1% |
| Total page views | 2,077 | 3,143 |
| Total LLM citations | 16,220 | 28,238 |
Site24x7
ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers.
- Ease of Use
- Monitoring
- Real-time Monitoring
- Monitoring Features
- Monitoring Services
- Easy Monitoring
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface