ServiceNow IT Service Management vs. SolarWinds Observability
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | SolarWinds Observability |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 2,010 | 877 |
| Ease of use | 8.8 | 8.6 |
| Ease of setup | 8.4 | 8.3 |
| Quality of support | 8.8 | 8.4 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 65.143464 | 52.02864 |
| Small Business | 6.0% | 17.6% |
| Mid-Market | 21.9% | 36.9% |
| Enterprise | 72.1% | 45.5% |
| Total page views | 8,309 | 2,466 |
| Total LLM citations | 29,556 | 12,934 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
SolarWinds Observability
SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments.
- Ease of Use
- Monitoring
- Monitoring Performance
- Monitoring Capabilities
- User Interface
- Visibility