ServiceNow IT Service Management vs. SolarWinds Kiwi CatTools
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | SolarWinds Kiwi CatTools |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 2,010 | 17 |
| Ease of use | 8.8 | 8.9 |
| Ease of setup | 8.4 | 8.7 |
| Quality of support | 8.8 | 7.9 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 65.143464 | 58.823529 |
| Small Business | 6.0% | 11.8% |
| Mid-Market | 21.9% | 35.3% |
| Enterprise | 72.1% | 52.9% |
| Total page views | 8,309 | 151 |
| Total LLM citations | 29,556 | 251 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
SolarWinds Kiwi CatTools
SolarWinds® Kiwi CatTools® is a network automation tool designed to manage configurations on network devices such as routers, switches, and firewalls. It helps you work more efficiently by scheduling automatic backup activities and rolling out configuration changes to multiple devices simultaneously. With native support for devices from dozens of manufacturers, Kiwi CatTools helps simplify network administration, configuration change alerting, and backup management.