ServiceNow IT Service Management vs. Puppet Enterprise
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | Puppet Enterprise |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 2,010 | 43 |
| Ease of use | 8.8 | 7.7 |
| Ease of setup | 8.4 | 7.7 |
| Quality of support | 8.8 | 8.7 |
| Meets requirements | 9.1 | 8.5 |
| NPS | 65.143464 | 39.534884 |
| Small Business | 6.0% | 4.8% |
| Mid-Market | 21.9% | 35.7% |
| Enterprise | 72.1% | 59.5% |
| Total page views | 8,309 | 233 |
| Total LLM citations | 29,556 | 295 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
Puppet Enterprise
Perforce Puppet is an enterprise platform for secure infrastructure automation and governance. Built for platform, DevOps, and security teams, it enables organizations to define and enforce desired state across infrastructure, automate remediation, and scale with confidence. With policy-driven automation and support for both agent-based and agentless workflows, Puppet reduces manual effort while supporting continuous compliance across complex environments.