ServiceNow IT Service Management vs. Progress Chef
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow IT Service Management | Progress Chef |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 2,010 | 136 |
| Ease of use | 8.8 | 8.2 |
| Ease of setup | 8.4 | 7.9 |
| Quality of support | 8.8 | 8.4 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 65.143464 | 51.879699 |
| Small Business | 6.0% | 22.8% |
| Mid-Market | 21.9% | 38.2% |
| Enterprise | 72.1% | 39.0% |
| Total page views | 8,309 | 684 |
| Total LLM citations | 29,556 | 604 |
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations
Progress Chef
The Progress Chef portfolio consists of multiple, integrated products. It offers a set of capabilities that provide organizations the flexibility to support different use cases. All these capabilities are based on a trusted set of tools rooted in open source, starting with the ability to configure, deploy and manage all aspects of a technology stack as well as the ability to secure and support compliance across the asset fleet.